That’s true. A lot of people think that being customer centric means to exactly do what the customer says. But sometimes you have to say “no” or propose different ways to achieve their goals so you can keep the software architecture halfways clean. Unfortunately it doesn’t help that often engineering is not allowed to or doesn’t want to talk to the customer directly so a lot of these trade offs never get to the customer.
> achieve their goals so you can keep the software architecture halfways clean
That sounds... like a bad decision. We create compromised software solutions to support the business, we don't compromise the business to support the software (unless it involves the safety of others).
