The summaries/action items you get with Circleback are better in terms of accuracy and detail than with Zoom AI. Running the two in parallel for a meeting and comparing the outcomes is a great way to test this and how most customers end up switching.

Is there a metric you use for this comparison? Any reason you'd expect Circleback to have context or info that's better then Zoom?

the metric is obviously subjective (because nlp) and the reasons are probably found in the nlp/llm.

There are many (many :)), metrics for NLG and NLP comparison that can be chosen. These are not simply subjective and no way to compare

nlp deals with imprecise languages (e.g. words can have different meanings) idk how it could ever be anything but subjective.